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FABIAN RICARDO ANDERSON Residence (860) 648-2316
65 Candlewood Dr Cell Phone (860) 209-0424
S Windsor, Connecticut 06074.
OBJECTIVE/PROFILE

To work as a contributing team member in a challenging environment where there is the opportunity to utilize strong computer, interpersonal, and customer service skills. Background includes diverse business experience and strong technical training. Accustomed to working in a setting requiring strict attention to detail and the ability to obtain and synthesize pertinent data and respond appropriately.
E-mail glammaw@yahoo.com

TECHNICAL SKILLS

• Comptia A+ and Net+ Certified.
• Networking – Install and configure network hardware, components, and functions. Design cabling. Configure and install workstations on a NetWare Windows NT and 2000 network. Network security.
• PC Maintenance – Install, configure, and upgrade microcomputer hardware and software. Diagnose and troubleshoot common module, peripheral, and system malfunctions.
• Operating Systems – Install, configure, upgrade, and troubleshoot Windows 95/98/2000/NT, XP Novell.
• Applications – Microsoft Office Suite, Project Management, Outlook Internet Explorer, Lotus Notes.
• Web Design – HTML, Visual Studio.Net, Java Programming, Front Page.
Relevant Coursework:
• Visual Basic; HTML; Networking; PC Maintenance A+; Systems Analysis and Design, Configuration of 2000 and Exchange server.

EDUCATION

MANCHESTER COMMUNITY COLLEGE, Manchester, Connecticut
Enrolled in Associate in Art – Graphic Design. Presently, Attending

CAPITAL COMMUNITY COLLEGE, Hartford, Connecticut
Associate in Science - Computer Information Systems degree.

BRANFORD HALL CAREER INSTITUTE, Windsor, Connecticut
Software & Network Administration – Certificate program.

WORK EXPERIENCE:

Raytel Cardiac Services, Windsor, Connecticut 2000 to Present
Pacemaker, I.C.D, Arrhythmia,ECG, Technician, Level 3, Team Leader
Perform and interpret Arrhythmia, Defibrillator and Pacemaker tests. Conduct quality assurance analysis upon detection of abnormalities and/or symptoms. Document all findings and interpretations. Recipient of Customer Service Award - 2000.

Thinker Realty and Insurance, Hartford, Connecticut 2001 to Present
Desktop Analyst/Support Specialist
Software and hardware support, pc troubleshooting, hardware installation. Analyzing their Network to do future upgrades and maintaining their call tracking system.

Henderson Global Investors, Hartford, Connecticut 2001 to January 2002
Network /Help Desk Support Specialist
Perform Desktop setup and repair. Knowledge of multilevel platform systems (Win95, Win98, Win2000, WinNT, Novell) troubleshooting and configuration of desktops and basic Windows and Novell servers. Configuration and troubleshooting of Microsoft Outlook and Lotus Mail.











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